Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
Further information is available at www.bgis.com
Reporting to the manager/supervisor, the Building Operator is responsible for performing maintenance, routine and on-demand services, including Preventive, Predictive activities on devices related to building and hospital equipment. The incumbent will also be required to perform other general trade duties as directed. The Building Operator is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.
At this position level:
− Performs a variety of service work in one or more specialized building systems such as mechanical, electrical / electronic, or machine servicing, etc
− BES Class 1 & Class 2
− Works from drawings, schematics, blueprints, job layouts and/or verbal instructions and operates a variety of tools and machines incidental to operations.
KEY DUTIES & RESPONSIBILITIES
- Support and demonstrate BGIS Core Values (Unwavering Integrity, Passion for Innovation, Living Sustainability, Delivering Memorable Customer Experiences, Relentlessly Building Team Member Engagement)
- Performs regular facility maintenance and inspection
− Provides observations about facility, grounds and non-technical component conditions and deficiencies, and provides suggestions for enhancements and repair
− Responds to routine and on-demand service requests
− Performs maintenance on technical and non-technical components within the facility
− Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
− Receives, tracks, monitors and reports status of maintenance work within service maintenance management database. Initiates documents to obtain formal approval of work required
− Assists in the implementation of preventative maintenance program. Ensures that deficiencies are identified/rectified, recorded and escalated, and that related documentation is maintained
− Participates in and assists with facility-related projects − Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements
− Maintains all assigned tools and parts inventory and arranges for repair and replacement where required
− Assist peers, team members, and others as needed; respectfully request assistance of others where necessary
− Assists in enhancing customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered
− Respect the rights of the patient/client and their families in reference to confidentiality, privacy, beliefs and values
− Participate in change by adapting and contributing new knowledge and skills in their area of expertise − Remain flexible, open and positive in the face of changing needs and demands
− Learn to perform tasks through on the job training, mentoring or coaching
− Attend training programs, in-services, and educational programs and apply new learning on the job
− Stay aware of current best practice developments and trends in all relevant technical/professional aspects of the role
− Decide when outside/additional resources need to be contacted and determine if work is within BGIS contractual scope
Other duties as assigned.
− Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
− Must be willing to wear personal protective equipment
Education, Job-Related Years of Experience & Qualifications
High school completion plus a specialized technical or business course
Knowledge & Skills
− Completion of a two-year technical degree or equivalent plus two years’ experience as an Electrical Tradesperson or completion of an apprenticeship program.
− Requires certification on BES Class 1 & Class 2 including five or more years’ experience in operations and maintenance
− High school diploma. Some trades-related training preferred an asset.
− Requires in-depth knowledge of various maintenance fundamentals sufficient to deal with service and repairs.
− Must be physically able to perform basic maintenance tasks to the highest caliber, which includes ability to: climb ladders, work in confined spaces, lift heavy objects weighing up to 50lbs, etc.
− Must be able to work shifts, weekends and holidays as needed.
− May be required to possess a valid drivers license
− May be required to use a variety of hand and power tools or forklift
− Ability to provide observation about facility conditions and deficiencies, and to provide suggestions for enhancements
− Ability to research, learn and gain greater proficiency in applying the following on-the-job – fire, life, safety and building codes and standards
− Possess a strong environmental, health and safety mindset. Ability to perform work in a safe manner
− Strong client-service orientation along with a high sense of urgency
− Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
− Working knowledge of computer software applications (computerized maintenance management system experiences an asset including Building Automation System - Metasys)
− Ability to work effectively within a multi-disciplinary team
− Perform other duties as required
Licenses and/or Professional Accreditation
− BES Class 1 & Class 2
− Fire & security systems certification(s) an asset
− Valid drivers’ license