Efficiency Coordinator


Dartmouth, Nova Scotia, Canada Remote

Full time


May 25

We come to work every day to make the world a better place. 

We embrace a culture of belonging in the workplace. We welcome your application no matter who you are, where you’re from, how you think, what you believe in, or whom you love. We all come from different backgrounds and walks of life, bringing unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. Please let us know if you require any accommodation in the application and interview process (including different materials or otherwise).


About EfficiencyOne

Our core values are Integrity, Innovation, and Partnership.

We’re helping people build a better world through efficiency—starting in our own province. Our role is to inform and motivate Nova Scotians to use less energy, use it smarter, and enjoy the good things efficiency brings. We are deeply committed to climate change and are a multi-year winner of Canada's Greenest Employers and named one of Atlantic Canada’s Top Employers for 2021.  

Our work has achieved more than $1 billion in energy savings and contributed over 24% of Nova Scotia’s GHG emission reductions since 2011. We’re passionate about ensuring that all Nova Scotians have equal access to our programs and understand that energy efficiency can help serve our communities and promote a socially equitable energy future. Find out more about how we are making an impact here: https://www.efficiencyone.ca/impact/.

Why you’ll love working here: 

  • A culture that understands there is life outside of work and cares about its employees.
  • An engaging, fun, and inclusive work environment
  • An awesome benefits package that starts on day one and a competitive salary
  • Wellness initiatives and fitness challenges are hosted throughout the year.
  • Corporate gym memberships
  • Career growth and professional development opportunities
  • Being part of a team and contributing to Nova Scotia’s goal of 2050 net-zero carbon  

If you want to be part of an organization with an ambitious plan to support the transition to net zero by 2050 and help build a thriving, resilient future for Nova Scotians, then you belong here!  

The opportunity:

The Efficiency Coordinator, Home Energy Assessment, will report to the Program Manager, HEA. The Efficiency Coordinator for HEA will specialize in program administration as it relates to whole home energy efficiency retrofits. The role mainly consists of managing information, coordinating customer eligibility checks between various parties, customer service issues, cross-checking multiple sources of data, and communicating with customers and Delivery Partners. This is supported by a solid understanding of residential building science. This includes but is not limited to familiarity with energy modeling, residential building envelope retrofits, heating/ventilation equipment systems, and the concept of the house as a system. 

  • Responsible for maintaining a detailed database of program participant information, including but not limited to participant contact information, home details, upgrade details, energy savings, and associated costs (while adhering to organizational data requirements);
  • Responsible for responding to program-specific customer questions and issues.
  • Responsible for conducting detailed file reviews and HOT2000 reviews, as required.
  • Responsible for relationship management with Service Organizations, which includes responding to program-specific partner questions and issues and providing materials as requested.
  • Responsible for supporting special and/or research-driven projects as required.
  • Responsible for working to support the launch of moderate income incentives into the Home Energy Assessment Program.
  • Responsible for supporting the Marketing and Communications team in the development of outreach and marketing strategies and materials, aligning efforts with program goals.

What Will Help You Succeed?

  • A bachelor’s degree or Diploma in a related field; or equivalent combination of education and experience.
  • Proficient with Microsoft Office software such as Excel, Word, PowerPoint, and Teams
  • The ideal candidate will have strong interpersonal skills, superior time management skills, and excellent written and oral communication abilities.
  • The ideal candidate will be flexible and have above-average attention to detail combined with the ability to meet deadlines in a fast-paced environment.

What to expect in your first several weeks on the job:   

In the first week, expect to:

  • Meet with the team.
  • Read through Program Process Documentation
  • Learn where and how to access program files.

In the first month, expect to:

  • Meet with the Customer Experience & Partnerships department (ESA) to learn how our roles correlate.
  • Learn customer information system software.
  • Meet with Service Organizations and Quality Assurance contractors.
  • Understand the core workflow and processes of the HEA Program.
  • Understand NRCan and Greener Homes processes.

In the first three months, expect to:

  • Become familiar with measure criteria, NRCan data transfers, and Hot 2000.
  • Become more fluent with customer escalations and requests and work with Service Organizations to answer customer inquiries.
  • Be able to manage the Program shared inbox without assistance.


If you do not have all of the qualifications listed above, we encourage you to apply anyway!

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